O2 agrees IT Support contract with ATM
O2 has agreed an IT Support contract for the support of aspects of O2’s UK Tivoli infrastructure with UK nationwide provider of IT helpdesk and managed services ATM Technology Management.
ATM commenced work with O2 by carrying out an IBM Tivoli audit service to ascertain its options and what upgrades or patches were necessary for the servers that were licensed for Tivoli software. The second element of the service provided is a helpdesk for Tivoli support, available 24x7. This has been used to provide valuable assistance to O2’s own on-site team. The third aspect of the service is technical support for the Tivoli software, ensuring that O2 benefits from the latest patches and updates.
O2 needed a provider on board that could work with its Tivoli monitoring tools to cover its complex and sophisticated infrastructure. ATM’s services have allowed O2 to focus on the systems monitoring strategy for the years ahead without worrying about day-to-day operations.
O2 says ...
“As a customer-orientated company, we place great importance on improving O2 continually without disruption to our customers,” said Chris Cunliffe, O2. “ATM was able to introduce its services competently and swiftly, at very competitive rates. Its 24 hour helpdesk fits our needs in this always-on environment”.
ATM comments ...
“We are pleased to be working in an environment which fits our skills so perfectly. The telecoms sector is characterised by having large scale and complex systems with high levels of demand. It is vital for such organisations, as O2, to monitor and manage these systems effectively. Our specialist Tivoli consultants and engineers look forward to supporting O2 in its future developments and business offerings.
About O2
O2 is a leading provider of mobile services to consumers and businesses in the UK. It is the leader in non-voice services, including text, media messaging, games, music and video, as well as always on data connections via GPRS, 3G and WLAN. Every day, O2’s 14 million customers send more than 30 million text messages. O2 (UK) is a subsidiary of O2 plc which also owns O2 branded mobile operators in Ireland and Germany as well as the O2 Airwave emergency services network in the UK.
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