ATM expands IBM Tivoli demonstration capability
ATM Technology Management, UK nationwide provider of IT Support, IT helpdesk and managed services, has today announced the extension of their customer demonstration suite. This facility was originally created to demonstrate IBM Tivoli software, used as part of our managed services. The business development department has grown to include provision of exciting new software and an expanded professional services capability.
ATM and Tivoli
ATM has been an IBM Advanced Business Partner for over two years and has a specialty in using Tivoli to support managed services and in deploying or supporting clients’ own Tivoli systems.
The existing demonstration suite allowed ATM to demonstrate:
- Tivoli Enterprise Console (TEC)
- Tivoli Netview (network monitoring)
- Tivoli Monitoring (ITM 5.1)
- Tivoli Configuration Manager
- Tivoli Switch Analyzer
- Integration with our internal Helpdesk & Service Management system
- Voice, SMS and mail alerts via our Support Sentinel service
- Monitoring & management for Microsoft Windows, IBM AIX, HP-UX, Sun Solaris, Linux (Red Hat / SuSE) and Novell NetWare
The new features added to our suite include:
- Tivoli Monitoring (ITM 6.1)
- Tivoli Monitoring Express (ITMx)
- Tivoli Composite Application Manager for response time tracking (ITCAM for RTT)
- Tivoli Provisioning Manager Express (TPMx)
- Tivoli Storage Manager Express (TSMx)
- Tivoli Continuous Data Protection for Files (CDP)
ATM comments ...
“The new Tivoli Express products are a fantastic range of software tools that have been specifically created by IBM to address the needs of the SMB market (companies with anything from a few servers to 100). We have also seen sophisticated new technology emerge in the form of ITCAM. Clients are now demanding the ability to manage applications that are built on a complex infrastructure with many component parts – hence ‘composite’. The Composite Application Managers allows us to see how complex applications behave and measure transaction times. If there is a problem the system can ‘deep-dive’ to show the root cause, whether that be a network device, failed process, database issue or poor programming.”
“These products have enabled us to provide sophisticated Tivoli tools to a new audience, who may have previously believed such high quality products were out of their range. Our work installing these products in the demo environment and at client sites has shown us just how quickly services can be up and running compared to the full ‘enterprise’ versions of the Express products. In addition, IBM is extending its lead in application monitoring through ITCAM. Businesses that rely on technology, such as on-line retailers, can now get a much increased sense of control and be confident in managing their investment.”
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