RSD Launch / Autonomic Computing
ATM launches a major milestone on the path to autonomic computing
ATM Technology Management, UK Nationwide Help Desk & Managed Services provider, today announced the launch of its Remote Support Desk (RSD) and with this affirmed its commitment to meeting the diverse support requirements of IT departments within small, medium and large organisations. By implementing ATM's RSD, organisations can realise immediate ROI benefits through more robust and reliable systems, advanced fault-fixing capabilities, automated support and more dynamic utilisation of their entire infrastructure.
RSD utilises advanced system monitoring and management software, coupled with traditional IT support and maintenance services, to deliver a safe and secure mechanism for the management of network infrastructure, applications, servers and the desktop.
ATM comments ...
"The launch of RSD represents a major step into the emerging field of highly automated computing systems which are self-healing, self-configuring, self-optimising and self-protecting, According to research, in most cases issues take 80 percent of the time to diagnose and only 20 percent of the time to fix. With this in mind, our underlying goal is to remove the system complexities and make IT more simple for businesses to operate. For only 30 pence per hour per server, organisations stand to gain a performance edge and a very attractive return on investment. We already have customers for RSD in local government, media and education and are confident of continued success in the forthcoming months."
Remote Support Desk
IT departments are finding themselves under increasing pressure to deliver a consistent level of service to users whilst maximising business productivity, minimising expenditure and optimising ROI. In response to these challenges, ATM designed and built RSD, a wide-ranging service enabling organisations to improve business processes by ensuring that the underlying infrastructure is reliable and efficient. RSD proactively monitors the performance and trends of the whole system and generates status information, which is stored in a central data warehouse available for ATM personnel to analyse. The proactive diagnostic nature of RSD means that any faults can be identified and resolved automatically in a manner invisible to the user. This feature assures the integrity of business critical applications, minimises downtime and eliminates any added costs or delays of on-site visits.
RSD can enhance the performance of the Help Desk by enabling an immediate "virtual visit" to the user's desktop. Any problems can be viewed and resolved at a distance without user interruption and without any hidden costs. As a vendor independent tool, RSD also helps users to maximise use of their IT assets by conducting automatic periodic scans of hardware and software items.
For more information on this subject Contact ATM Now!