Quality of Service at ATM
ISO9001 Accreditation
ATM hold the latest ISO9001:2008 Accreditation and have held ISO9001 since it's initial version in 1987 when it superceded BS5750. Our current Certificate Number is FS27145.
About ISO 9001:2008 Certification
The International Standard Organisation's ISO 9001 is internationally recognised as the standard for internal Quality Management in an organisation.
Quality - means all features of a product or service which are required by the you, the Customer.
Quality Management - refers to ATM's actions to ensure that its products or services satisfy your quality requirements and comply with any regulations that apply to those products or services.
ATM's ISO9001 Quality Management system applies to all aspects of ATM's business including, but not limited to:
- Service Call Logging
- Service Call Management
- Technical Help Desk
- Field Engineering
- Site-based Engineering
- IT Logistics
- Contract Administration
- Accounting
How our ISO 9001Accreditation benefits You ...
ATM's ISO9001 Accreditation benefits you in many ways, including:
- Improved internal working which reduces errors and repeat service calls.
- Improved Customer satisfaction.
- Improved morale and motivation.
- Enhanced status in the eyes of Customers and Manufacturers.
ITIL® Service Management
Another key measure of Service Quality is the use of Industry Best Practice as specified by ITIL (IT Infrastructure Library®). ATM's Services are run by ITIL Qualified Service Management personnel.
About ITIL
ITIL is a consistent and comprehensive library of documentation covering best practice for IT Service Management, and is used by thousands of companies around the world.
ITIL has been developed because of organisations' growing dependency on IT leading to an increased requirement for high quality IT services, and embodies best practices for IT Service Management.
How ITIL Service Management benefits You ...
ITIL provides a systematic and professional approach to the management of IT services and offers many benefits including:
- Reduced costs
- Improved IT services through the use of proven best practice processes
- Improved Customer satisfaction
- Improved productivity
- Improved use of skills and experience
- Improved delivery of third party services
Acknowledgement
“ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.”
"IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries."
Investors in People
To keep Service Quality at the highest level a company must keep its people at the peak of their performance, and this means investing in training and skills to ensure that.
'Investors in People' have once again recognised ATM with the IIP accreditation. Adding 'Investors in People' to existing Linetex accreditations, such as ISO9001, marks ATM as a recognised high quality IT Support Services organisation.
What's in it for our Customers?
Investing in our own people means that they are better equipped and better motivated to serve you!
Here are some of the benefits:
- Improved Productivity
Skilled and motivated people work harder and better.
- Customer Satisfaction
IIP helps our employees become more Customer focused. - Improved Motivation
increases morale, improves retention rates, and reduces absenteeism. - Reduced Costs
examining how our work contributes towards reducing costs and wastage. - Enhanced Quality
IIP significantly improves the results of quality programmes. - Improved Performance
Investor in People organisations develop a competitive edge. - Recognised Standards
IIP is measured against a rigorous National Standard. - A Way Forward
IIP involves a framework for planning future strategy and action.
How do these Quality Certifications affect you?
For further information, contact ATM now!.
