Computer Maintenance Services

Computer Maintenance - Service Level Options

Our standard Break Fix Maintenance contracts are based on a total call to fix time of typically four hour or eight hours, in or out of normal working hours. However, we can tailor our Computer Maintenance service options to your requirements, just ask.

Guaranteed Response & Fix

Whatever the agreed Response & Fix times, we adjust our engineering & logistical resources where necessary to make sure that we can deliver on our promised service levels. By making these adjustments and using Loan Units we can guarantee the performance of our Computer Maintenance services.

Loan Units

We place great importance on achieving a first time fix, and if this cannot be achieved, we offer loan units for short term workarounds.

Data Restoration

ATM offers a cost effective hardware support service that goes beyond a simple third party break fix computer maintenance contract or service agreement and restores PCs to full operational status.

We offer a full system restoration service for Desktop and Tower PCs including optional Data Restore so work can resume as soon as the engineer leaves.

Manufacturer Warranty & Accreditation

Backed by accreditations from leading vendors, ATM takes full advantage of manufacturers' warranties and can pass cost savings onto customers. We are accredited by many major Hardware & Software Manufacturers including HP, Dell, Microsoft, IBM, Cisco, Lenovo, Symantec, SonicWall & others.

We can manage the Warranty on your existing Computers so that you have one point of contact for all your Computer Maintenance needs. You also benefit from the cost savings offered by using your Manufacturer Warranties whever possible.

Related Services

• Server Maintenance & Support
• Laptop Maintenance & Support
• Printer Maintenance & Support
• Software Support
• Hardware Installations & Rollouts
• Imaging & Image Management
• Manufacturer Warranty Management
• IT Logistics Services