IT Helpdesk Outsourcing for the UK
IT Helpdesk services for a reliable and flexible Outsourced IT Help Desk, available in and out of normal office hours UK Nationwide.
What's in a name?
Whether you call it :
- A Customer Support Hotline
- A PC Help Line
- A Desktop Support Helpline
- An IT Help Desk
- A Customer Service Desk
- A Telephone Support Hotline
we offer complete Helpdesk solutions, tailored to meet your business needs & help control your IT costs.
Outsourcing IT Helpdesks
If you need to provide IT Support to your Customers or Users, you need our IT Helpdesk Services.
Our responsive IT Helpdesks offer a single point of contact for qualified IT Tech Support. A Dedicated Hotline Phone Number is available as part of our Help Desk Services if required.
Your Outsourced Helpdesk can be remote or on site, and available in & out of normal office hours.
Levels of IT Help Desk Support
We offer:
- Call Logging, Monitoring, Management & Escalation
- Call Redirection to Resolver Groups
- Qualified Technical Support
- Warranty Management
to First Line, Second Line or Third Line levels.
Online Information
We offer online call information, tracking & management for those who prefer instant response to queries and are not content to wait for a help desk operator to become available.
Managing Multiple Service Contracts
If you already have (and require) multiple service contracts to cover the range of IT Hardware & Software that you have, then ATM can offer a Call Management Service. Our Call Management Desk will log the calls and redirect them on your behalf to the appropriate Resolver Groups, whether that means to your own internal Technical Support teams or to external Service Providers that you have existing support contracts with.
ITIL Service Management from ATM
ITIL is a government approved approach to IT Support & Service Delivery which is widely accepted throughout the UK, and by many of ATM's Customers.
ATM adheres to ITIL standards for service delivery management with many of the ATM service delivery team being ITIL accredited, ensuring that our Customers are guaranteed service delivery based on industry best practice.
For more information about ITIL see the ITIL Official Web Site
Want to know more?
For further information about our IT Help Desk Services (including Pricing) - Contact ATM Now !
