Remote Monitoring (Basic Service)
ATM's Basic Remote Monitoring service allows you to specify the Server & Network systems or other products to be monitored, and we send instant automatic alerts that require attention. Thus ensuring you are informed of problems. You can handle any alerts yourself together with support and advice from us.
Basic Monitoring is available as a stand-alone continuous monitoring service, or can be purchased with an ATM Maintenance Contract. Available at only a small additional cost, the result is a major improvement to most Vendor's Service Contracts and Manufacturer's Warranty Programmes. Without the need for Human intervention our Helpdesk Consultants are alerted of any impending or actual failures. You then benefit from improved reliability, quicker responses and greater uptime of your systems.
To see what is included in our monitoring service, please refer to our feature comparison chart of our Support Service offerings.
The Basic Monitoring service combining state of the art technology and ATM's Command & Control Centre can also be upgraded to include full operational management with our Monitoring and Management solution.
Key Business Benefits:
- Smart - uses intelligent management software rather than people - so providing reliable resilient service.
- Cost-effective - realistic and at a fixed price, ensuring budget control and cost savings.
- Proactive & Pre-emptive - outages of critical systems cost money, productivity & credibility. This service ensures pre-emptive action to prevent outages.
- Your resources can be freed up to augment, release or replace in-house resources.
- Does not require the time and expense of training in our system for your team.
Standard Features
- Continuous monitoring
- Alert handling
- Fix-before-fail management
- Monthly status report
Optional Features
- Hardware Maintenance Contract
- Customised alerts
- Extended hours up to 24/7 by support sentinel
- Extended hours support
- Out of hours standby
About the Technology
Read more about our Remote Monitoring Technology
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