Remote Server & Network Monitoring
Summary of Standard Features for Monitoring Services
Use the table below to compare Remote Server & Network Monitoring Services & choose the best proactive, cost-effective, continuous monitoring & support service for You.
| Basic | Enhanced | Managed | |
|---|---|---|---|
| Continuous Monitoring |  |
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| Alert Handling | |
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| Fix-Before-Fail Hardware Alerts* | |
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| Monthly Status Report | |
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| Inclusive On-Site Hardware Support When Required* | |
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| Key Operating System Monitoring |  |
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| Internet & Email Availability & Access | |
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| Guaranteed Response | |
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| Capacity & Performance Trending | |
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| Back-up Validation & Management | |
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| Real-time View of Alerts | |
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| On-line Call Logging | |
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| Inclusive On-site Support When Required | |
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| Patch & Hot Fix Management | |
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| Daily Status Report | |
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| Full Autonomous Operational Management | |
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| Nominated Technical Consultants | |
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| Customised Fix Before Fail Alerts-& Fixes | Option | Option | |
| Extended Hours up to 24/7 | Option | Option | |
| Out of Hours Standby | Option | Option | |
* Only available with an ATM Hardware Maintenance Contract
