Remote Monitoring (Managed Service)
Fully Managed Remote Server & Network Monitoring services, for a proactive, cost-effective, continuous monitoring service providing both On & Off Site IT Support.
Our Enhanced Monitoring & Management service is a Fully Managed IT Support Service providing both On and Off Site Support for your IT Systems. You specify the systems, software or products to be supported and get peace of mind round the clock with an expert ATM consultant assigned to ensure that the health and integrity of your systems are monitored and managed effectively.
A safe and secure connection combining state of the art technology and ATM's Command & Control Centre sends information and alerts so that our consultants can take appropriate and speedy action. This same technology is utilised for the full range of IT managed functions provided by ATM For example the managed solution ensures that your backups are checked daily and if a failure occurs ATM would work to correct the problem.
Even in the event of a critical failure being detected outside of normal business hours ATM Consultants would be notified automatically and be on hand to collaboratively manage it to a resolution. Furthermore, special one-off requirements can be accommodated such as customising re-start routines for applications that may fail intermittently. And, on a regular basis the systems can be upgraded so as to ensure integrity and security of your systems are at the optimal level. Each month a report will be compiled with an analysis of the events and recommendations.
Please refer to our feature comparison chart of our Support Service offerings and Technology Supported to deliver them.
Key Business Benefits:
- Cost effective
realistic and at a fixed price, delivering budget control and cost savings. - Minimal capital outlay
a set up charge only is required; thereafter costs are for the provision of the service and software rental. - Flexible contract terms
periods for 12 months onwards are available. - Proactive & Pre-emptive
outages of critical systems cost money, productivity & credibility. This service ensures pre-emptive "Fix before Fail" action to prevent outages. - Intelligent
use intelligent management software rather than people - so reliable resilient service 24/7. - Continuous cover
no holiday, sick leave or headaches on your 24/7 business critical systems. - Rapid response
guaranteed response times and onsite SLA's. - Multi disciplinary teams
expert consultants working together to resolve issues quickly.
Standard Features
- Alert Handling in Real-Time
- Operating System Monitoring
- Internet email availability & access
- Guaranteed response
- On-site support as required
- Daily status report
- Fix-before-fail management
- Customised alerts and fixes
- Back-up validation & management
- Monthly Summary Report
- Extended hours up to 24/7 by Support Sentinel
- Out of hours standby
- Patch & hot fix management
- Nominated technical consultants
- Internet incident logging
Optional Features
- Hardware Maintenance Contract
About the Technology
Read more about our Remote Monitoring Technology
All trade marks and trade names acknowledged.
