Warranty Management Services
ATM's Warranty Management services are available for those who need Faster Response & Fix times & more Flexible Service than the standard Manufacturer's Warranty.
Happy with Standard Warranty?
Warranty Management is available for companies who are happy with the Manufacturer's Warranty and just need to have a single point of contact for problems and fault resolution.
Not so Happy?
Warranty Management is also available for Companies that have equipment under warranty who find that they need to uplift this service to full maintenance to meet their service level agreements.
Warranty Service Uplifts
Warranty SLA Uplifts are available with various optional Service levels (typically 4 or 8 Hour Response) and optional guaranteed fix times allowing you to have the same service level and hours of cover as the rest of your IT equipment while saving on cost.
Service options
- On-Site Warranty Maintenance
- Return to Base Warranty Management
- Advance Exchange Swap-out
- Out of Hours Warranty Support
- Pre-failure Warranty Handling
- Data Restore
- Imaging / Re-imaging
- Patch Management
- Secure Data Destruction
Optional Fix Times
- 4 Hour Call-to-Fix
- 8 Hour Call-to-Fix
- Other options on request
Hours of Cover Options
- 9.00 to 17.30 Monday to Friday (excluding public and bank holidays)
- 24 x 7 x 365
- Bespoke options on request
Warranty Management
In cases where the Manufacturer's Warranty is still the best option, it is often time consuming for the business to track down and administer the warranty details and manage the process. ATM can offer Warranty Management on your behalf.
Want to know more?
For further information about our Warranty Management Services (including our latest Pricing) - Contact ATM Now !
