ATM Technology Management
2 Manor Way,
Old Woking,
Surrey
GU22 9JX
ENGLAND

At a Glance

UK Nationwide Email Technical Support
First Time Fix
Cover up to 24 x 7
Email Troubleshooting
User Administration
Optimisation
Upgrades
Licensing Support
Consultancy
Exchange Support
Outlook Support
Outlook Express Support
Novell Groupwise
Lotus Notes
Lotus Domino
Web mail
Long established company
Financially stable

Email Support for Business

ATM offers Email Support, Setup, Upgrade & Migration Services which are available UK Nationwide, up to 24x7 with an optional Remote Monitoring Service if your Email availability is Critical.

We supports Email Client & Server Applications such as :

Microsoft Exchange
Microsoft Outlook & Outlook Express
Novell Groupwise
Lotus Notes

and we also offer Webmail Support for many common forms of Webmail.

Do these Email problems sound familiar?

IT MANAGER PROBLEMS	BUSINESS USER PROBLEMS
Email Performance problems Your Network Bandwidth is reaching capacity. Your Email Server cannot access all or part of the Network. You have problems with Email Queues. You have problems tracking Emails. Your Email Server or Email Application needs optimisation. You have replication issues. Server Capacity problems Your Email Server doesn't have enough memory. Your Email Server's disks are full or reaching capacity. CPU Utilisation is too high. Your User's Mailboxes are constantly reaching their size limits. You are reaching licensing limits. Your Server Log Files are too big. Your Email Application needs upgrading to a newer version. MS Exchange has reached its maximum database size limit. Exchange Services not starting. Problems finding the time You have problems finding the time to: Add New Users. Delete Old Users. Administer Mailbox Sizes. Control and enforce archiving. Deal with Junk Mail. Deal with badly formatted or addressed Emails. Administer Content Filtering. Optimise your Server or Network. Upgrade your Email Server.	Problems with Emails You have not received Emails you were expecting. Emails you sent do not arrive. Your emails have been rejected or returned. Your emails are held in a queue. You are receiving or sending duplicate Emails unintentionally. You can't read the Email at all because it looks scrambled or incorrectly formatted. Problems getting access You can't connect to the Email Server. You can't see other User's Mailboxes. You can't access your Webmail. Problems with Attachments Your email arrived but the attachment was missing. You can't open the attachment. The attachment has a Virus, Worm or Trojan Horse. Unwanted EMails/ Content You receive 'Spam' Emails. You receive 'Chain' Emails. You receive 'Hoax' Emails. You receive 'Fraudulent' Emails. - ATM may be able to offer some initial Consultancy type support on these problems, but due to the legal implications it may be necessary to refer you to an appropriate authority for resolution, such as your ISP for 'Nuisance Issues' or the Serious Organised Crime Agency (of which the former 'National Hi Tech Crime Unit'** has now become a part) for 'Criminal Issues'.

IT MANAGER PROBLEMS

BUSINESS USER PROBLEMS

Email Performance problems

Your Network Bandwidth is reaching capacity.
Your Email Server cannot access all or part of the Network.
You have problems with Email Queues.
You have problems tracking Emails.
Your Email Server or Email Application needs optimisation.
You have replication issues.

Server Capacity problems

Your Email Server doesn't have enough memory.
Your Email Server's disks are full or reaching capacity.
CPU Utilisation is too high.
Your User's Mailboxes are constantly reaching their size limits.
You are reaching licensing limits.
Your Server Log Files are too big.
Your Email Application needs upgrading to a newer version.
MS Exchange has reached its maximum database size limit.
Exchange Services not starting.

Problems finding the time

You have problems finding the time to:

Add New Users.
Delete Old Users.
Administer Mailbox Sizes.
Control and enforce archiving.
Deal with Junk Mail.
Deal with badly formatted or addressed Emails.
Administer Content Filtering.
Optimise your Server or Network.
Upgrade your Email Server.

Problems with Emails

You have not received Emails you were expecting.
Emails you sent do not arrive.
Your emails have been rejected or returned.
Your emails are held in a queue.
You are receiving or sending duplicate Emails unintentionally.
You can't read the Email at all because it looks scrambled or incorrectly formatted.

Problems getting access

You can't connect to the Email Server.
You can't see other User's Mailboxes.
You can't access your Webmail.

Problems with Attachments

Your email arrived but the attachment was missing.
You can't open the attachment.
The attachment has a Virus, Worm or Trojan Horse.

Unwanted EMails/ Content

You receive 'Spam' Emails. **
You receive 'Chain' Emails. **
You receive 'Hoax' Emails. **
You receive 'Fraudulent' Emails. **

** - ATM may be able to offer some initial Consultancy type support on these problems, but due to the legal implications it may be necessary to refer you to an appropriate authority for resolution, such as your ISP for 'Nuisance Issues' or the Serious Organised Crime Agency (of which the former 'National Hi Tech Crime Unit' has now become a part) for 'Criminal Issues'.

Remedial Email Support Services

Scoping the problem

Solving email problems starts with a discussion of client issues and objectives to scope your needs.

Solutions

Once we have agreed what you need we then propose solutions and recommendations.

Some technical problems can be dealt with quickly using our advice, or may require some time at your site to implement a fix. A bigger issue such as an email system upgrade or the potential outsource of your system support would typically take longer.

Ways to pay

These initial consultations are carried out by ATM's Professional Services Staff who can be hired by the hour, day or made available under service contracts.

Email Health Checks

We normally begin by carrying out a health check to assess the current state of your system and give recommendations for the future. Such recommendations may include the creation of, or changes to your email system maintenance routine and any implications to your regular system backups.

Other Remedial Services

As well as Email Health checks ATM offers Remedial Email Support Consultancy to:

Establish a Performance Baseline
Optimise Performance
Re-Configure an Email Server / Email Application
Upgrade an Email Server / Email Application
Migrate to a new Email Server / Email Application

Ongoing Email Support Services

Email Server Maintenance

If you have issues with the reliability of your hardware or software you would benefit from a maintenance agreement to keep everything running. This would include fixed costs and agreed service levels, from standard weekday cover to 24x7.

Email Support Helpdesk

Why not use our Helpdesk service so that we take all calls and filter/diagnose the issues? This helps reduce the burden on client IT staff. We use our Remote Support capabilities to resolve problems fast, without site visits wherever possible.

Fully Managed Email Support service

Let us take care of your whole IT infrastructure using all aspects of our capability, such as site-based staff, field staff, helpdesk, maintenance and monitoring.

Remote Email Support Support Service

Our systems can remotely monitor your mail server(s) and any other critical systems. This allows you to rest assured that any significant events will be detected and passed to our central support staff (and/or to your own support team), often before you even know you have a problem. In some cases problems can be automatically rectified so the issue need never bother you.

Want to know more?

For further information about our Email Support Services (including our latest Pricing) Contact ATM Now !

ATM are accredited by Microsoft, HP, IBM, Dell, Cisco and many other manufacturers