Operating System Support
Software Support Services for Server and Desktop Operating Systems including Microsoft Windows, Linux and UNIX.
Available UK Nationwide, including:
- Microsoft Windows
Server 2000 & 2003 Editions - Microsoft Windows
Desktop Editions including 2000, XP & Vista - Linux
- Red Hat & SUSE
- UNIX
at first level, second level & third level from ATM's team of qualified and experienced IT Support Staff.
Ongoing Operating System Support Services
Hardware Maintenance
If you have issues with the reliability of your hardware or software you would benefit from a maintenance agreement to keep everything running. This would include fixed costs and agreed service levels, from standard weekday cover to 24x7.
IT Helpdesk
Why not use ATM's Helpdesk service so that we take all calls and filter/diagnose the issues? This helps reduce the burden on client IT staff. We use our Remote Support capabilities to resolve problems fast, without site visits wherever possible.
Fully Managed IT Support service
Let us take care of your whole IT infrastructure using all aspects of our capability, such as site-based staff, field staff, helpdesk, maintenance and monitoring.
Remote Operating System Service
ATM's systems can remotely monitor your mail server(s) and any other critical systems. This allows you to rest assured that any significant events will be detected and passed to our central technical staff (and/or to your own support team), often before you even know you have a problem. In some cases problems can be automatically rectified so the issue need never bother you.
On Site Cover
Our Operating System Support services are normally provided by telephone and/or remote network response.
However, you can buy on-site days to cover specific situations:
- When required following hardware failure
- If necessary to determine whether a fault lies in the hardware, application software or network
- When remote software support from the ATM Remote Support Desk is unable to resolve a problem
Our Operating System Support solutions provide reassurance to our Customers and control Software Support cost while they enjoy a very reliable service.
More
If your Operating System is not mentioned above please contact ATM and ask. Our software service range is changing all the time to reflect the current market conditions, so we cannot list all our expertise here.
